Delta

Judge for yourself.

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Hello Terry,

RE: Case Number 14294593

Thanks for your response sharing your dissatisfaction with the response you received. I apologize that you are still not happy.

I’m really sorry you needed to write again in reference to this matter. I wanted to be very sure I understood your email. Please know we provide safety information via the safety packet in the pocket in the seat in front of you and our flight attendants will advise the passengers also during their safety presentation onboard each aircraft if you have any additional questions.

Your patronage is appreciated and we look forward to your future travel in December. 

Regards,

LaShawn Adams

You Share, We Care

Original Message Follows: ------------------------

I believe you are WRONG on this.

Look at the airplane for this flight –

EPARTSWed Dec 17 | 8:15pm 
from New York-Kennedy, NY(JFK)

ARRIVESWed Dec 17 | 10:04pm 
at Raleigh/Durham, NC(RDU)

FLIGHTDL 2920 | 1h 49m

PLANECRJ 900 - View Seats

and you will find this…

“Life preservers are installed for flight crew, flight attendants and observer. Passengers are provided with flotation seat cushions.”

….here http://fsims.faa.gov/wdocs/fsb/crj%20fsb%20r%205.htm

Please explain your answer and if I am right about it being wrong, give me the correct response that I requested.

From: Contact Delta [mailto:ContactUs.Delta@delta.com]
Sent: Thursday, December 04, 2014 4:53 PM
To: Terry MAGUIRE
Subject: RE: OCSD-General Feedback-Other (KMM40069605V44818L0KM)

Hi Terry,

RE: Case Number 14294593

I'm sorry you feel the process for contacting us is difficult. This isn't on purpose. However, there are some auto-generated emails that are sent for informational purposes only and state do not reply. We're also working through a backlog of emails and as a result aren't able to reply to emails as fast as we'd like to. Unfortunately, we're not able to retrieve your original comments to the auto-generated email in question.

Yes, life preservers are located at every seat underneath the front of the seat on every plane we fly. So, in an emergency with instructions to dawn the life preserver you would simply reached down retrieve the life preserver and secure it as instructed.

We hope to see you again on Delta soon.

Regards,

Allen Warner

You Share, We Care

Original Message Follows:

------------------------

I noted my concerns in the form that you require us to complete.

You sure do make it bureaucratic and complicated, and I forget now if there was something more that I wanted to raise. It took you a week to reply!

Oh, I do remember one thing – where, specifically, are life preservers stored on the airplane that I took from JFK back to RDU? I was distressed to read that the only life saving device at our seats on that aircraft are the seats themselves. I do not recall any instruction or information about where the actual life preservers are stored. Are there enough on board for all passengers? A flight leaving JFK for RDU spends some time over a lot of very cold ocean, especially right after takeoff.

From: Contact Delta [mailto:ContactUs.Delta@delta.com]

Sent: Tuesday, November 25, 2014 8:36 AM

To: Terry MAGUIRE

Subject: Re: OCSD-General Feedback-Other (KMM39900840V93743L0KM)

Hello Terry,

RE: Case Number 14294593

I’m really sorry as you were unable to respond to us. I’d like to review your concerns in detail. Please reply to this email and refer to case 15160495, and I’ll get back to you as soon as possible. If you want to send me the info by postal mail, please use this address:

Delta Air Lines

Corporate Customer Care

Department 980

PO Box 20980

Atlanta GA 30320-2980

We value your business and will look forward to serving you for a long time to come.

Regards,

Karen M. Gomes

You Share, We Care

Original Message Follows: ------------------------

Delta Air Lines Customer Care Form

Title: Mr

First Name: Terry

Middle Name: Terry

Last Name: MAGUIRE

Suffix:

Reply-To Email Address: tmaguire@newspaper.com

Airline Program:

Frequent Flyer Number:

Address: 143 GRAYLYN DR

Address Line 2:

City: CHAPEL HILL

State/Province: NC

Postal Code/Zip: 275164456

Country: US

Telephone Country Code: |

Phone Number:

Flight Date:

Flight Number:

Origin City:

Destination City:

Confirmation Number:

Ticket Number:

Class of Travel:

Response Required: yes

Message: If you are going to send out an e-mail, set it up so someone can reply. This is really dumb! From: Auto-Reply Delta Air Lines - Prospects [mailto:support-b9asxcybfpayqkau3866bqc7gr0pu5-ar@e.delta.com] Sent: Wednesday, November 19, 2014 2:15 PM To: tmaguire@newspaper.com Subject: You've Reached an Unmonitored Account delta.com | Profile | Mileage Balance | Add to Address Book Wait, we want to hear from you, but replies to this email address are not delivered to us. Please use our online form at delta.com to contact us, and we'll get back to you. Sincerely, Delta

Submitted: Wed Nov 19 2014 14:18:44 GMT-0500 (Eastern Standard Time)